Privacy Policy

Who we are

Vocaen (“we”, “us”) provides the Vocaen app for iPhone and the website at vocaen.com. You can reach us at support@vocaen.com.

Accounts

You can use Vocaen without an account. If we offer accounts and you choose to create one, we collect only what’s needed to run it, such as your email address or a Sign in with Apple identifier, and use it only to provide your account and the features tied to it.

You can delete your account in the app or by emailing us. Deleting it removes the information associated with it from our systems, except where we must keep it to meet a legal obligation.

Microphone and speech recognition

Vocaen uses your microphone only while a Conversation or Subtitle session is running, and only after you grant permission. Speech is recognized with Apple’s Speech framework.

• When your iPhone supports on-device recognition for a language, audio is processed on your device.
• When it doesn’t, Apple’s speech recognition service may process the audio on Apple’s servers, as described in Apple’s privacy policy.

When Vocaen uses only Apple’s built-in technology, we never receive your audio.

Translation and spoken playback

Translation uses Apple’s Translation framework, which runs on your device after the language packs are downloaded from Apple. Spoken playback uses the voices built into iOS.

Optional cloud processing

Vocaen may offer cloud engines for recognition, translation, or spoken playback. You choose whether to use them.

• When you use a cloud engine, the audio or text from that session is sent to the service that runs it, only to produce the result.
• If you connect a provider with your own API key, data goes from your iPhone directly to that provider under its privacy policy. We don’t receive the data or your key.
• If the cloud engine is operated by Vocaen or a partner on our behalf, we’ll name the service and explain how long data is kept in this policy before the option becomes available.

Records

Transcripts of your sessions are saved as records in the app’s storage on your iPhone. We don’t receive them.

• Records are included in your device backups if you back up your iPhone.
• You can delete records in the app at any time. Deleting the app removes all of them.
• When you export a record, you choose where the file goes, and that destination’s own terms apply.

Purchases

If Vocaen offers paid features, Apple processes the payment. We receive confirmation of what you purchased and whether a subscription is active, never your payment details.

What we don’t collect

The app contains no advertising, analytics, or tracking code, and it doesn’t track you across other apps or websites.

If you choose to share diagnostics with app developers in your iPhone settings or through TestFlight, Apple may share crash reports and usage statistics with us. These don’t identify you.

This website

This website doesn’t use cookies or analytics. Our hosting provider may process technical information, such as your IP address and browser type, to deliver and protect the site.

Emailing us

If you email us, we use your email address and message only to reply to you, and keep them only as long as needed for that purpose.

Children

Vocaen isn’t directed to children under 13, and we don’t knowingly collect personal information from children.

Changes to this policy

If we add features that use online services, or otherwise change how we handle information, we’ll update this policy before those changes take effect and change the date at the top of this page.

Contact

Questions about this policy? Email support@vocaen.com.